Introduction

We at Aware AI Technologies Private Limited ("TheAware.AI", "company", "we", "our" or "us") value the trust of our users and are committed to protecting it in all respects.

This Privacy Policy sets out how we collect, use, retain, disclose, share, and safeguard your information.

When you register to use our Mobile App for personal growth and emotional well-being, you consent to this Privacy Policy.

This Privacy Policy applies to all users including clients accessing services from licensed mental health professionals.

Personal Information

We collect information that identifies you ("Personal Information").

Account Information: Includes email, Google/Apple login, and optional details like name, phone, DOB, gender, and location.

Billing and Payment: Payment details are encrypted and handled by secure third-party gateways.

Other Information: Includes feedback, survey responses, communications, and identity verification data.

Personal Information is securely stored and never sold to third parties.

Application Data

This includes data created within the app but not classified as Personal Information.

Journaling: Stored locally or backed up to your Google Drive/iCloud. We do not access this data.

AI Prompts and Chatbot: Used for emotional insights. Data is not stored or used for training.

Appointments: Stored securely to enable scheduling and reminders.

Communications: Chats are encrypted. Calls are not recorded.

The AI chatbot is not a replacement for professional mental health services.

Technical Information

We collect device and usage-related information.

Device Info: Device type, OS, browser, IP address.

Usage Data: Features used, interactions, activity.

Cookies: Used for analytics and improving experience. You may disable them.

Use of Personal Information

To provide, maintain, and improve our Services.

To communicate updates and information.

To develop new features and services.

To prevent fraud and misuse.

To provide customer support.

To comply with legal obligations.

Disclosure of Personal Information

We may disclose information if required by law.

We may share data with affiliates under the same privacy standards.

Your Rights

You may access, update, or delete your Personal Information.

You may request data portability or restrict processing.

You may withdraw consent anytime.

You may file complaints with authorities.

Contact: mirror@theaware.ai for requests.

Children's Privacy

Services are not intended for children under 13.

Users under 18 require parental consent.

Third-Party Links

We are not responsible for privacy practices of third-party websites or services.

Security and Retention

We use industry-standard security measures.

No system is completely secure.

Data is retained only as long as necessary.

Unsubscribe

You may opt out of marketing communications at any time.

Consent

By using our Services, you consent to this Privacy Policy.

Grievance Redressal

Name: Harsh Patwari

Email: harshpat@theaware.ai

Changes to Policy

We may update this policy from time to time.