Introduction

We at Aware AI Technologies Private Limited ("TheAware.AI", "company", "we", "our" or "us") value the trust of licensed mental health professionals ("you") and are committed to protecting it in all respects.

This Privacy Policy explains how we collect, use, retain, disclose, and safeguard your data when you use our Services hosted at https://mirrorconnect.app.

By registering on our platform, you agree to this Privacy Policy.

This policy applies only to licensed professionals using our Website to provide therapeutic services.

Personal Information

We collect information that identifies you ("Personal Information").

Account Information: Email, ID proof, professional credentials, license number.

Payment Information: Secure billing system with encrypted and tokenized storage.

Other Information: Feedback, communications, identity verification, etc.

Personal data is securely stored and never sold.

Website Data

Client Communications: Includes chats, audio, and video sessions.

During-session data is NOT stored.

In-between-session data is encrypted and securely stored.

Appointments: Stored for scheduling and reminders.

Session Notes: Private notes accessible only by you.

All stored data is encrypted and confidential.

Technical Information

Log Data: Device info, browser, IP address.

Usage Data: Features used, interactions, timestamps.

Cookies: Used for analytics and improving user experience.

This data helps improve performance, security, and usability.

Use of Personal Information

To provide and maintain Services.

To improve platform functionality.

To communicate with you.

To prevent fraud and misuse.

To comply with legal obligations.

Disclosure of Personal Information

We may disclose data if required by law.

We may share data with affiliates under strict protection standards.

Your Rights

You may delete or update your data.

You may request data portability.

You may withdraw consent anytime.

You may file complaints with authorities.

Contact: mirror@theaware.ai

Links to Other Websites

We are not responsible for third-party websites or their policies.

Security and Retention

We use industry-standard security practices.

No system is completely secure.

Data is retained only as necessary.

Unsubscribe

You may opt out of marketing communications anytime.

Consent

By using the Services, you consent to this Privacy Policy.

Grievance Redressal

Name: Harsh Patwari

Email: harshpat@theaware.ai

Changes to Policy

We may update this Privacy Policy from time to time.